Refunds & Returns
All books are sold by Amazon or another retailer, so returns and refunds are handled by them. Last updated: November 11, 2026.
Where to buy
This website does not sell books directly and does not take payments. Every buy button leads to Amazon or another retailer, where you complete the purchase.
Returns and refunds
Because the retailer is the seller of record, its return and refund policy applies. For an Amazon order, open Your Orders in your Amazon account and choose Return or Replace Items. Amazon will confirm whether the item is eligible and how to send it back.
If a book arrives damaged, defective or different from what you ordered, contact the retailer first. They can arrange a replacement or refund under their policy.
European and UK withdrawal rights
If you are a consumer in the EU or UK, statutory withdrawal and return rights apply to your purchase from the retailer. Amazon and other retailers handle those requests directly. This website cannot cancel, change or refund an order placed with a retailer.
Free printables and downloads
Free printables and downloads are provided at no charge. If a file will not open or is unclear, email hello@booksbytereza.com and we will help or send an alternative version.
Questions about a book
For questions about the content, a puzzle, a printing issue or anything else, email hello@booksbytereza.com. We are happy to help, even though we cannot process retailer refunds ourselves.